Reservation and Ordering Policies:

When making reservations or placing orders at Nando’s, customers are kindly asked to follow these guidelines to ensure a smooth and enjoyable experience for everyone:

1. Accurate Information

Please provide accurate and up-to-date details when booking a reservation or placing an order. This helps us process your request efficiently and deliver better service.

2. Respecting Reservation Times

We encourage guests to arrive on time for their reservations. Timely arrivals help us maintain seamless service and ensure a pleasant dining experience for all patrons.

3. Cancellation Policies

Familiarize yourself with our cancellation policies, which may vary by location and reservation type. Failure to adhere to these policies could result in a cancellation fee or loss of reservation rights.

Your cooperation with these guidelines supports the smooth operation of our restaurants and enhances the overall guest experience. If you have any questions or need assistance, please feel free to contact us—we’re happy to help!

Payment Terms:

At Nando’s, we have established terms and conditions to ensure smooth transactions, exemplary food quality, customer privacy, and clear resolution processes. By following these guidelines, customers help maintain a positive dining experience for everyone.

Payment Terms

  • Prompt Settlement: Customers are required to settle their bills promptly upon receipt, using approved payment methods, including cash, card, or other available options.
  • Discounts and Promotions: Discounts, promotional offers, and loyalty programs may have specific terms and conditions. Customers should review these details to ensure eligibility and compliance.

We appreciate your cooperation with our payment terms, contributing to efficient service and customer satisfaction. For any payment-related inquiries, please contact our team for assistance.

Food Safety and Quality Assurance

Food safety and quality are core commitments at Nando’s. We ensure:

  • Fresh Sourcing: Using fresh, high-quality ingredients.
  • Hygiene Practices: Adhering to strict hygiene standards in food preparation.
  • Regulatory Compliance: Following all relevant health and safety regulations.
  • Transparency: Providing clear allergen and nutritional information for menu items.

Privacy and Data Protection

Respecting your privacy is fundamental. At Nando’s, we:

  • Privacy Policy: Clearly explain how personal data is collected, used, and safeguarded.
  • Consent Mechanisms: Offer opt-in options for marketing communications.
  • Legal Compliance: Follow data protection laws to ensure your privacy and data security.

Intellectual Property Rights

Our brand identity, including logos, trademarks, and promotional content, is protected by intellectual property laws.

  • Respecting Rights: Customers and partners must refrain from unauthorized use or reproduction of Nando’s intellectual property.

Dispute Resolution and Legal Jurisdiction

In the event of disputes, our terms outline:

  • Resolution Procedures: Utilizing methods like arbitration or mediation.
  • Legal Jurisdiction: Specifying the governing laws and jurisdiction for clarity on applicable regulations.

Conclusion

Nando’s terms and conditions promote transparency, accountability, and consistency. By adhering to these policies, customers help foster a respectful, smooth, and enjoyable experience while ensuring compliance with our standards.

Thank you for your cooperation and for choosing Nando’s. Enjoy your meal!